RETURNS AND EXCHANGES
Please use the enclosed return form or download another copy HERE
If you wish to exchange or return your order, a return fee will be deducted from your refund.
You can only use your right of withdrawal to return an order so long as the item is returned in the same condition and quantity as when you received it. You may of course unpack the item and try it on. Your right of withdrawal will be void, however, if you use the item in a way which manifestly impairs the resale value of the item considerably.
If you would like to exchange your order to another size or colour, simply contact us by email at: email@example.com.
Exchange is only available if you want to change the size or color of the same product and that it is free of charge. If the product is sold out, we will contact you by mail. If we do not receive a response within a few days, we will credit your order and you are more than welcome to make another purchase.
14-DAY RIGHT OF WITHDRAWAL
- In order to exercise your statutory right of withdrawal, you must return your items and attach the return form completed with correct information.
- Contact us by email at firstname.lastname@example.org to purchase your return label. In this case a small shipping fee will be deducted from your refund.
- Clearly mark "Return" on the outside of the package.
After you return your order, the original purchase price will be refunded into your bank account/card. This will happen once we have received the return item and checked that it meets the conditions for your right of withdrawal to be applied. Your refund will be made no later than eight days after receipt.
Whenever you make a purchase online via www.isayshop.eu, you will have a 14-day right of withdrawal during which time you can inform us that you want to cancel your order and thereafter return the item(s) to us. Your right of withdrawal begins on the day you receive the item. If the final day falls on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the period will be extended to the following business day.
If you want to return your purchase or exchange any of the items you have bought, return items to:
8653 Them, Denmark
Telephone: +45 30 53 42 73
Please make sure that the items are securely packaged. You are liable for the package/items until they are received by us. Keep hold of your postal receipt and tracking number.