Return

If you wish to return an item, we kindly ask you to register your return online via this link:

I SAY Return Portal

By registering your return, our customer service and warehouse staff will be informed that your package is on its way back. This also serves as your unequivocal statement that you wish to exercise your right of withdrawal. You only need to use the provided return label and drop off the package at the post office as usual.

Here's how to initiate a return:

1. Click on the link: I SAY Return Portal
2. Select the items you wish to return and choose a reason.
3. Your return is now registered. You will receive an email with further instructions.

Please enclose the packing slip in your package and drop it off at the nearest post office, either UPS or GLS, depending on the carrier specified on your return label. Remember to request a receipt for the return. This is your assurance that we can track the package.

Please note that we deduct a minor fee of 10 EUR when using the provided return label. You are welcome to choose an alternative shipping method, but this will be at your own expense and risk, as we cannot insure the package.

When shopping online at www.isayshop.eu, you have a 14-day right of withdrawal, during which you can inform us of your decision to cancel your purchase and then return the item(s) to us. Your right of withdrawal starts from the date you received your order.

If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day. In the case of multiple items ordered in one order but delivered separately, or a product delivered in several batches, the period runs from the receipt of the last product.

It is the customer's responsibility to ensure that the items are properly packaged. You are responsible for the package/items until we receive it. Therefore, keep your postal receipt and tracking number. Please return the item unused in the same condition as received. We reserve the right to reject an item if the packaging is damaged or otherwise unsellable. All original packaging, price tags, hangtags, etc., must be returned with the product, without having been tampered with.

Exchange:

If you wish to exchange for a different size or color, you can place a new order via our webshop www.isayshop.eu. Unfortunately, we cannot offer exchanges, as our warehouse system cannot handle this. You can always contact us if you need guidance on exchange options.

If you have used a discount code in connection with your purchase, we will ensure that your discount also applies to your exchange (applies only to exchange for a different size or color). All you need to do is contact us at care@isay.dk regarding this.

Refund:

When we receive your return package, we will inspect the items, and you will then be refunded the amount minus any return shipping fee. The amount is always transferred to the same payment card used for the purchase.

We process return shipments every Monday and Wednesday. Please note that it can take up to 14 days from when you send a package back until we and our warehouse have processed the return shipment.

Please be aware that it can be difficult to say exactly how long it will take before you receive your refund. This can depend on the customer's bank, and it varies from bank to bank. It can take up to 30 bank days before the customer's bank releases the amount. If, contrary to expectations, it takes longer, please kindly contact us at care@isay.dk.

IMPORTANT:
If the product is damaged or otherwise unsellable, you may lose all or part of your purchase amount.

- You have actually used the items.
- They have been damaged while you were responsible for them.
- You have mishandled the item so that we can no longer determine its nature, characteristics, and the way it works.
- You have not followed the limitations on the right of withdrawal due to sealing, product type, etc.

Right of Withdrawal for Used Items:
There is a 14-day right of withdrawal for items that you have used. If the item has been used, it can still be returned under the right of withdrawal. As a consumer, you are basically only allowed to inspect the goods, i.e., test your purchase as in a physical store. After receiving the item, you may only handle the goods in a way that allows you to determine the nature, characteristics, and the way the item works. If the item has been used, you can only receive part or none of the purchase amount back. The consumer is responsible for any decrease in value. The value is determined by what we can obtain for the item in further sale.

Purchase from a Retailer:
It is not possible to return or claim warranty on an I SAY item purchased from a retailer. We believe that our retailers are familiar with our high level of service and our clothing. If your item was purchased in a physical store, they are responsible for assisting with a solution, and therefore, we cannot offer anything in such a case.