Return
How do I return my item?
We want you to be happy with all your new I SAY items. If you are not completely satisfied with an item, you can return it - it's very easy with our prepaid return label that cost 10 EUR. The shipping amount will be deducted from the refund.
At I SAY, we give all our customers a 14-day right of cancellation. To be eligible for a return, your item must be in the same condition as you received it in. They must be unused, with tags attached and in original packaging.
We reserve the right to refuse a refund if the item does not meet these criteria. This ensures you as a customer so that you always receive an item that is unused.
If you want to return your goods, you can follow this guide:
- Fill out the attached return form. You can download a new one here.
- Attach the return form and your delivery note in the return package together with your goods.
- Stick your return label on the outside of the package.
- Hand in the package to your nearest GLS or UPS office depending on the transporter on your return label. Remember to get a receipt for handing in your package.
The package is returned to our warehouse in Them:
I SAY A/S
Knudlundvej 3
8653 Them
Denmark
Once we have received your goods and checked that they are in the same condition as when we sent them to you, we will refund the money to the account where the purchase was made. It will normally take 3-5 banking days, but a refund can take up to 10-14 banking days from the time we process your refund, depending on your bank.
What do I do if I want a different size?
Unfortunately, we do not offer exchanges. But you can easily place a new order on our website. Your new order will be shipped within 1-2 business days.
If you reorder the same style in the new desired size and/or color, we can make sure that you can keep any discounts you got on your original order. If you want this, you must write an email to care@isay.dk and we will adjust the price.
How do I create a complaint?
Please check your order upon receipt. Contact our customer service immediately if the item is damaged, defective or if you have received incorrect items so that we can quickly assess and rectify it.
A 24-month right of complaint is granted in accordance with the Purchase Act. Which means that you can either get the item repaired, exchanged, the money back or a discount, depending on the specific situation.
We are happy to help you create a complaint. You can advertise by sending an e-mail to our customer service at care@isay.dk. We need the following to be able to assess your complaint:
- A brief description of the error/damage and how it occurred.
- 3-5 photos of the fault and the item as a whole. The fault must be fully visible on at least one of the images.
Once we have received your inquiry, we will process it as soon as possible and you will receive further instructions from us.
We would like to draw your attention to the fact that the right of complaint covers production defects and thus does not include wear and tear or defects that have arisen as a result of incorrect handling of the product. You must advertise within a reasonable time and no later than 2 months after you have discovered the error.
We believe that our dealers know our high level of service and our clothes. If your item was purchased in a physical store, it is they who are responsible for helping with a solution and we therefore cannot offer anything in such a case.
You are responsible for the package / goods until we receive it. We therefore always recommend that you send your order with our package label, as we take no responsibility for other labels or uninsured shipments.
If you still want to use another return label (for your own risk and expense), you must return the package to:
Isay A/S
Knudlundvej 3
8653 Them
Denmark
Telephone number: +45 30 53 42 73
E-mail address: care@isay.dk
Return parcels will not be picked up in a parcel shop and must therefore be sent directly to our address. Return parcels sent to a parcel shop will not be picked up and will therefore be sent back to the customer.
