FREE DELIVERY ON ALL ORDERS ABOVE 99,95 EURO

Return

At I Say, we give all our customers a 14-day right of withdrawal. This means that you have the right to cancel your purchase for up to 14 days after the purchase has been completed, as long as the item has not been taken into actual use (only tried) and is in the same condition as upon receipt.

We do not accept items where perfume, make-up, animal hair or smoke / sweat odor has been applied, just as the clothes must of course be unused. This secures you as a customer, so you always receive an item that is unused. Be sure to send it back according to our terms and conditions.

 


 

Exchange

How do I exchange my goods? 

 

1. Preparation

- Fill out your return form with your information about your order and exchange.

- Please use the enclosed return form or download another copy HERE

 

2. Wrapping

- Pack your goods securely in the packaging in which you received the clothes.

- Put the return form in the package with the clothes.

- Seal the package well so that it is not damaged during shipment.

- Please write "Return" somewhere next to the shipping label on the package. 

 

3. Return

- Purchase a "Home Delivery" return label and attach it to the package.

- Now you are ready to send your package!

Make sure that the package is being sent directly to us and not a postoffice/box. Packages sent there will not be picked up. We always recommend, that you send the package with insurance, so that you get a Track & Trace number. That way you are able to trace the journey of the package. 

Our address is: 

Isay A/S
Knudlundvej 3
8653 Them, Denmark 

Telephone: +45 30 53 42 73

 

4. Exchange

- Once we have received the clothes and checked that it is in the same condition as when we sent it to you, we will handle your exchange. We strive to handle your exchange as quickly as possible. The return speed depends on which country we are shipping to. You can see our delivery terms here

If you still do not know your size, you can find some help in our size guide, which you can find here.

 

What do I do if the clothes I want to exchange to is more expensive or at a lower cost than the clothes I bought?

Exchange is only available if you want to change the size or color of the same product and that it is free of charge. We make reservations for any sold out items. If the product is sold out, we will contact you by email. If we do not receive a reply within a few days, we will credit your order and you are more than welcome to make a new purchase.

 

Return

How do I return my goods? 

 

1. Preparation

- Fill out your return form with your information about your order.

- Please use the enclosed return form or download another copy HERE

 

2. Wrapping

- Pack your goods securely in the packaging in which you received the clothes.

- Put the return form in the package with the clothes.

- Seal the package well so that it is not damaged during shipment.

- Please write "Return" somewhere next to the shipping label on the package. 

 

3. Return

- Purchase a "Home Delivery" return label and attach it to the package.

- Now you are ready to send your package!

Make sure that the package is being sent directly to us and not a postoffice/box. Packages sent to these will not be picked up. We always recommend, that you send the package with insurance, so that you get a Track & Trace number. That way you are able to trace the journey of the package. 

Our address is: 

Isay A/S
Knudlundvej 3
8653 Them, Denmark 

Telephone: +45 30 53 42 73

 

4. Refund

- Once we have received the clothes and checked that it is in the same condition as when we sent it to you, we will make the refund to the card used in the purchase. It might take 10-14 business days before the amount will be shown in your bank account, but usually it takes 3-5 business days. 

 


 

How do I send my package to you?

If you want to exchange or return your order, you need to send it as home delivery to:

Isay A/S
Knudlundvej 3
8653 Them, Denmark 

Telephone: +45 30 53 42 73

When you are sending back clothes to us, you are paying for the return freight. It is important, that you send the package with home delivery, since we can not pick up packages in different parcel shops. You have the responsibility of the package / goods until we receive it. Therefore we always recommend, that you send the package with insurance, so that you get a Track & Trace number. That way you are able to trace the journey of the package. We do not take responsibility for uninsured shipments. 

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