TERMS & CONDITION
1. General information
www.isayshop.eu is owned and operated by I SAY A/S.
Address: Knudlundvej 3, 8653 Them, Denmark.
Tel: +45 30 53 42 73
CVR (Company Registration Number): 29 01 17 53
(hereinafter referred to as "I SAY or www.isayshop.eu")
When a purchase is made on www.isayshop.eu, the following terms and conditions are accepted.
2. Placing an order
At www.isayshop.eu, we are open 24 hours a day, seven days a week, and you can almost always make a purchase on our webshop. However, it may happen that we close the shop for maintenance. You can only make online purchases when the shop is open and accessible.
The age limit for making a purchase on www.isayshop.eu is 18 years, and a valid payment card must be associated with the purchase, which we accept. If you are under 18 years old, the purchase can be made with permission from a parent or guardian.
Based on the above, I SAY A/S disclaims any responsibility if a purchase is made on www.isayshop.eu by a person under 18 years of age without permission from a parent or guardian.
Immediately after placing an order, an order confirmation is received. This constitutes a binding purchase agreement with us. Once the order is accepted, a delivery confirmation will be sent to the provided email address. Please check your spam folder or junk mail to ensure you receive the email with the order confirmation and delivery confirmation.
I SAY is not obligated to deliver goods that are out of stock.
3. Pricing and payment
- VISA Electron
- Mastercard Debit
You can always feel completely secure with your payments when shopping at I SAY. Any possible card fees associated with your purchase are covered by us. We only withdraw the money once the goods have been shipped. Prices are quoted excluding shipping. The total prices, including delivery costs, will be displayed before the final order confirmation. We reserve the right to change our prices without notice due to rising costs or general developments in retail prices. All purchase agreements, order confirmations, etc., are made in English and are settled in EUR.
We offer home delivery and/or parcel delivery to the following countries:
- Czech Republic
Packages are delivered within 2-7 working days, depending on destination country.
You can select your shipping preference when placing your order. When your order is dispatched from our warehouse, you will receive an email with a track and trace link that you can use to track your package. If you are unsure about your shipment or if it is taking an extended time to arrive, please feel free to contact us, and we will investigate the matter.
As a customer, it is your responsibility to provide the correct delivery address. Furthermore, it is your responsibility to ensure that the address and mailbox display the correct and visible name, so that your package can be delivered by GLS or UPS.
If, for any reason, the package is returned to I SAY due to this issue, a handling fee of 10 EUR will be charged for the return, receipt, and processing at our warehouse. This means that your order will be treated as a return for a refund, and you will receive your money back minus a handling fee of 10 EUR.
We want you to be happy with all your new I SAY items. If you are not completely satisfied with an item, you can return it - it's very easy with our prepaid return label that cost 10 EUR. The shipping amount will be deducted from the refund.
At I SAY, we give all our customers a 14-day right of cancellation. To be eligible for a return, your item must be in the same condition as you received it in. They must be unused, with tags attached and in original packaging.
We reserve the right to refuse a refund if the item does not meet these criteria. This ensures you as a customer so that you always receive an item that is unused.
If you want to return your goods, you can follow this guide:
- Fill out the attached return form. You can download a new one here.
- Attach the return form and your delivery note in the return package together with your goods.
- Stick your return label on the outside of the package.
- Hand in the package to your nearest GLS or UPS office depending on the transporter on your return label. Remember to get a receipt for handing in your package.
The package is returned to our warehouse in Them:
I SAY A/S
Once we have received your goods and checked that they are in the same condition as when we sent them to you, we will refund the money to the account where the purchase was made. It will normally take 3-5 banking days, but a refund can take up to 10-14 banking days from the time we process your refund, depending on your bank.
Unfortunately, we do not offer exchanges. But you can easily place a new order on our website. Your new order will be shipped within 1-2 business days.
If you reorder the same style in the new desired size and/or color, we can make sure that you can keep any discounts you got on your original order. If you want this, you must write an email to firstname.lastname@example.org and we will adjust the price.
7. Documentation of Your Purchase and Return Form
You should enclose a copy of the order confirmation, packing slip, or any other documentation of your purchase. Upon receiving the item, we will inspect it, and you will receive a refund for the amount you paid to us at the time of purchase (excluding any shipping costs). The refund will always be transferred to the same payment method you used for the purchase. For example, if you paid with a card, the purchase amount will be refunded to the payment card you used for the purchase.
8. Your Rights as a Customer (Complaints)
As a customer, you are covered by a statutory 2-year warranty. If you wish to file a complaint about a product, it should be done within a reasonable time and no later than two months.
If your complaint concerns a defect in the product, we recommend that you contact us at email@example.com as soon as the defect is discovered to expedite the complaint process. If we determine that there is a valid basis for your complaint, we will refund any expenses you may incur in returning the item to us. In the event that we cannot find a valid basis for your complaint, the shipping costs will be at your expense.
You are responsible for the package until we have received the item. Therefore, we recommend sending the item securely, obtaining a shipping receipt, and keeping it. If possible, obtain a tracking number.
When returning the item, please provide as detailed information as possible about the problem. Please use our return form. It's not mandatory, but it facilitates our handling of the case and minimizes the processing time for the complaint.
In January 2016, new legislation was passed regarding the Consumer Complaints Act. In case of a complaint or other issues, we will always assist. If the parties cannot agree, we refer to the EU Commission's website - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/
I SAY A/S reserves the right to disclaim any errors and deficiencies in the content of the website and disclaims responsibility for sold-out items. However, in accordance with applicable regulations, we always strive to provide the most up-to-date content and materials in the correct version. If you discover any content that you find to be incorrect, you are always welcome to contact us.
We may change the content on the website at any time and are not responsible for notifying users of such changes. Therefore, we recommend reviewing our terms and conditions when using the website.
I SAY A/S is also not responsible for any loss or damage resulting from the use of the website.
If you want to get in touch with us, you can do so via email: firstname.lastname@example.org or by phone at +45 87 24 45 00.
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