TERMS & CONDITION
www.isayshop.eu is owned and operated by ISAY A/S.
VAT no. 29 01 17 53 (hereinafter "ISAY or www.isayshop.eu”)
ISAY A/S (Head office and showroom)
These terms and conditions apply to purchase of goods on www.isayshop.eu.
ORDERING AND PAYMENT
www.isay.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.
To shop at www.isay.com you must be above 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you can still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.
You select the items you want to buy and put them in the "shopping cart/basket". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will not be calculated until immediately before payment.
When you are ready to order, click on "Checkout" where you enter your name, address, email, telephone number, payment method and choose delivery method. Confirm your purchase by clicking on the button "Complete order".
The purchase amount will be withdrawn from your account when the product(s) is shipped.
At www.isay.com you can pay with the following creditcards:
We hold all creditcard fees.
ACKNOWLEDGEMENT OF RECEIPT OF ORDER AND ORDER CONFIRMATION
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, the order is not binding until you have received order confirmation.
We ship all parcels with PostNord. We use insured parcel service and you receive a track & trace no. when we ship the order.
Delivery time is typically 1-3 business days.
Free delivery on all orders above 499 DKK.
Delivery is 39 DKK on orders below 499 DKK.
Delivery time is typically 2-5 business days.
Free delivery on all orders above 599 SEK.
Delivery is 69 SEK on orders below 599 SEK.
Delivery time is typically 2-5 business days.
Free delivery on all orders above 999 NOK.
Delivery is 149 NOK on orders below 999 NOK.
Delivery time is typically 2-5 business days
Free delivery on all orders above 99.95 EUR.
Delivery is 9 EUR on orders below 99.95 EUR
Outside Europe (rest of world):
We do not ship outside of Europe at the moment.
NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size.
NON EU CUSTOMERS
All prices are including Danish VAT. If you are a customer outside the EU you are not subjected to Danish VAT. The VAT (20%) will automatically be deducted when you choose your country at the checkout.
Please note that local charges (customs duty, sales tax etc.) may be added to your order depending on region and local custom duties. The charges are at the customer’s own expense.
14 DAYS RETURN RIGHT
When you shop online at www.isayshop.eu you have 14 days return right. Some items are not covered by this right, and it will appear in the ordering process. The right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate.
To return your product, follow instructions on the returnnote attached to your package.
If you regret your purchase, the goods must be returned to:
Att. Returns/ ISAY
You have the responsibility of the package / goods until we receive it. So keep postal receipt and tracking number. You must pay the costs of returning the goods.
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
We expect you to dispatch as soon as possible, and you must return them within 14 days.
We do not accept packages sent COD (cash on delivery)
Will automatically happen when we receive your package, (excluding freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: Partly or no refund will happen if:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal.
If you would like to exchange your order to another size or colour, simply contact us by email at: firstname.lastname@example.org.
Exchange is only available if you want to change the size or color of the same product and that it is free of charge. If the product is sold out, we will contact you by mail. If we do not receive a response within a few days, we will credit your order and you are more than welcome to make another purchase.
See more information at 'Returns and Exchanges'
RETURN RIGHT ON USED ITEMS
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get partly refund or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.
COMPLAINTS - IF THERE IS SOMETHING WRONG WITH THE PRODUCT
Your purchase is covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.
In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will allways suggest to contact us and solve any complaints but in case there is an dispute we cant solve. We refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/
You must contact us within "reasonable time"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complaint by contacting us via email: email@example.com. Depending on the specific situation, you will receive further instructions.
The product must be sent to:
Att. Returns/ ISAY
When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework, and minimizes processing time for complaint.
BY JUSTIFIED COMPLAINTS WE WILL REFUND REASONABLE FREIGHT COSTS
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So keep postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or similar.