TERMS & CONDITION

1. General information 

www.isayshop.eu is owned and operated by I SAY A/S.

Email: care@isay.dk

Address: Knudlundvej 3, 8653 Them, Denmark.

Tel: +45 30 53 42 73

CVR (Company Registration Number): 29 01 17 53

(hereinafter referred to as "I SAY or www.isayshop.eu")

When a purchase is made on www.isayshop.eu, the following terms and conditions are accepted.

2. Placing an order 

At www.isayshop.eu, we are open 24 hours a day, seven days a week, and you can almost always make a purchase on our webshop. However, it may happen that we close the shop for maintenance. You can only make online purchases when the shop is open and accessible.

The age limit for making a purchase on  www.isayshop.eu is 18 years, and a valid payment card must be associated with the purchase, which we accept. If you are under 18 years old, the purchase can be made with permission from a parent or guardian.

Based on the above, I SAY A/S disclaims any responsibility if a purchase is made on  www.isayshop.eu by a person under 18 years of age without permission from a parent or guardian.

When an order is placed on www.isayshop.eu, basic data, including name, billing address, shipping address, email address, and phone number, is submitted. I SAY A/S stores this information in accordance with our privacy policy.

Immediately after placing an order, an order confirmation is received. This constitutes a binding purchase agreement with us. Once the order is accepted, a delivery confirmation will be sent to the provided email address. Please check your spam folder or junk mail to ensure you receive the email with the order confirmation and delivery confirmation.

I SAY is not obligated to deliver goods that are out of stock.

3. Pricing and payment 

• VISA
• VISA Electron
• Maestro
• Mastercard 
• Mastercard Debit
• American Express
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay
• Bancontact
• iDEAL

You can always feel completely secure with your payments when shopping at I SAY. Any possible card fees associated with your purchase are covered by us. We only withdraw the money once the goods have been shipped. Prices are quoted excluding shipping. The total prices, including delivery costs, will be displayed before the final order confirmation. We reserve the right to change our prices without notice due to rising costs or general developments in retail prices. All purchase agreements, order confirmations, etc., are made in English and are settled in EUR. 

4. Delivery

We offer home delivery and/or parcel delivery to the following countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Germany
• Estonia
• Finland
• France
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Packages are delivered within 2-7 working days, depending on destination country.

You can select your shipping preference when placing your order. When your order is dispatched from our warehouse, you will receive an email with a track and trace link that you can use to track your package. If you are unsure about your shipment or if it is taking an extended time to arrive, please feel free to contact us, and we will investigate the matter.

As a customer, it is your responsibility to provide the correct delivery address. Furthermore, it is your responsibility to ensure that the address and mailbox display the correct and visible name, so that your package can be delivered by GLS or UPS.

If, for any reason, the package is returned to I SAY due to this issue, a handling fee of 10 EUR will be charged for the return, receipt, and processing at our warehouse. This means that your order will be treated as a return for a refund, and you will receive your money back minus a handling fee of 10 EUR.

5. Return

To return or exchange an item, please register it online via this link:

I SAY Return Portal

By registering your return or exchange online, our customer service and warehouse staff are informed that your package is on its way back. This also serves as your clear notice that you wish to exercise your right of return. You must still use the enclosed return label and drop off the package at the post office as usual.

How to Create a Return or Exchange:

1. Click on the link: I SAY Return Portal and enter your order number and email address.
2. Select the items you wish to return or exchange, and choose a reason.
3. If you want to exchange an item, you can do so for a different size. If you do not want to exchange, simply click "No, thank you."
4. You have now registered your return or exchange. You will receive an email with further instructions.
5. Attach the packing slip to your package and drop it off at the nearest post office, either GLS or UPS, depending on the carrier indicated on your return label. Don’t forget to ask for a receipt for the return. This is your proof that we can track the package.

For Exchanges:

Once we receive your registration in the return portal, we will send you the desired size. You don’t need to do anything else besides registering the exchange.

Please note that a small fee of €10 will be deducted for regular returns if you use the enclosed return label. However, if you wish to exchange for a different size, you can use the enclosed return label free of charge. Exchanges are only applicable for a different size, not a different color or model.

Refunds

When we receive your return package, we will inspect the items, and thereafter, you will be refunded the amount paid, minus any return shipping fee. The amount will always be transferred to the payment card used for the purchase.

We process return shipments every Monday and Wednesday. Please note that it can typically take up to 14 days from the time you send back a package until we and our warehouse have processed the return.

Also, be aware that it can be difficult to determine exactly how long it will take before you receive your refund. This depends on your bank and may vary from bank to bank. It can take up to 30 banking days before your bank releases the amount. If it unexpectedly takes longer, please contact us at care@isay.dk.

You are welcome to choose a different shipping method than our return label, but this is at your own expense and risk, as we cannot insure the package.

When you shop online at www.isayshop.eu, you have a 14-day right of return during which you can inform us that you regret your purchase and then return the item(s) to us. Your right of return begins from the date you received your order.

If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the next business day. For orders of multiple items delivered separately, or a product delivered in multiple parts, the period starts upon receipt of the last product.

It is the customer's responsibility to ensure that the items are properly packaged. You are responsible for the package/items until we receive them. Therefore, keep your postal receipt and tracking number. Please return the item unused and in the same condition as when received. We reserve the right to refuse an item if the packaging is damaged or otherwise unsellable. All original packaging, price tags, hangtags, etc., must be returned with the product without being tampered with.

IMPORTANT

If the product is damaged or otherwise unsellable, you may lose all or part of your purchase amount if:

- You have used the items.

- They have been damaged while under your responsibility.

- You have handled the items improperly, so we can no longer determine their nature, characteristics, and functionality.

- You have not followed the restrictions on the right of return due to sealing, product type, etc.

Right of Return for Used Items

There is a 14-day right of return for items you have used. If the item has been used, it can still be returned under the right of return. As a consumer, you may only examine the item, i.e., try your purchase as you would in a physical store. After receiving the item, you may only handle it in a way that allows you to determine its nature, characteristics, and functionality. If the item has been used, you may only receive a partial refund or no refund at all. The consumer is responsible for any depreciation in value. The value is determined based on what we can get for the item upon resale.

Purchases from Retailers

It is not possible to return or make a complaint about an I SAY product purchased from a retailer. We believe our retailers understand our high level of service and our clothing. If your item was purchased in a physical store, they are responsible for helping you find a solution, and we therefore cannot offer anything in such a case.

6. Exchange

If you wish to exchange for a different size, you can register this through our return portal. You are always welcome to contact us if you need guidance on exchange options.

7. Documentation of Your Purchase and Return Form

You should enclose a copy of the order confirmation, packing slip, or any other documentation of your purchase. Upon receiving the item, we will inspect it, and you will receive a refund for the amount you paid to us at the time of purchase (excluding any shipping costs). The refund will always be transferred to the same payment method you used for the purchase. For example, if you paid with a card, the purchase amount will be refunded to the payment card you used for the purchase.

8. Your Rights as a Customer (Complaints)

As a customer, you are covered by a statutory 2-year warranty. If you wish to file a complaint about a product, it should be done within a reasonable time and no later than two months.

If your complaint concerns a defect in the product, we recommend that you contact us at care@isay.dk as soon as the defect is discovered to expedite the complaint process. If we determine that there is a valid basis for your complaint, we will refund any expenses you may incur in returning the item to us. In the event that we cannot find a valid basis for your complaint, the shipping costs will be at your expense.

You are responsible for the package until we have received the item. Therefore, we recommend sending the item securely, obtaining a shipping receipt, and keeping it. If possible, obtain a tracking number.

When returning the item, please provide as detailed information as possible about the problem. Please use our return form. It's not mandatory, but it facilitates our handling of the case and minimizes the processing time for the complaint.

In January 2016, new legislation was passed regarding the Consumer Complaints Act. In case of a complaint or other issues, we will always assist. If the parties cannot agree, we refer to the EU Commission's website - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/

9. Disclaimer

I SAY A/S reserves the right to disclaim any errors and deficiencies in the content of the website and disclaims responsibility for sold-out items. However, in accordance with applicable regulations, we always strive to provide the most up-to-date content and materials in the correct version. If you discover any content that you find to be incorrect, you are always welcome to contact us.

We may change the content on the website at any time and are not responsible for notifying users of such changes. Therefore, we recommend reviewing our terms and conditions when using the website.

I SAY A/S is also not responsible for any loss or damage resulting from the use of the website.

Contact us

If you want to get in touch with us, you can do so via email: care@isay.dk or by phone at +45 87 24 45 00.

Privacy Policy

You can read our privacy policy at this link.

Cookies

Cookies are used on www.isayshop.eu, to optimize the website and its functionality, making your visit as easy as possible. You can delete cookies from your computer at any time. How to do this depends on your browser.

By using www.isayshop.eu, you accept that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognize your computer. A cookie is not a program and does not contain viruses.